Business Office

Insurance
We will process your account based on information you provided during registration. You can help by providing your most current insurance information. We will send a claim to your insurance company for your services. Our Patient Account Representatives will work diligently to minimize your financial burden by maximizing your insurance benefits

We wait a reasonable time for payment from the insurance companies. If we do not receive timely payment, we will contact the insurance company. If your insurance company contacts you for additional information, please respond quickly to their request, and call to let us know so we can update our records. If you do not receive an explanation of benefits from your insurance company within a month, please contact them to determine the status of your claim.

If any balance remains after your insurance has paid, we will send you a statement showing the amount you owe. Payment is due 30 days from the date of the statement, and can be made by cash, check, VISA, MasterCard or Discover.

If you forget to bring in your insurance information, you will be registered as self–pay, which means you are responsible for paying your entire bill. You should call the Business Office at (260) 726-7131 after you get home to provide us with your insurance information.

Your Patient Account Representative can be reached by calling the Hospital’s main telephone number (260) 726-7131, and then the extension based on the patient’s last name:

• A–D Extension 1082
• E–K Extension 1249
• L–Rh Extension 1062
• Ri–Z Extension 1083

If you need an itemized copy of your bill, your Patient Account Representative can provide that to you.

Self Pay

You will receive a statement for your care, usually within 30 days from the date of service. Payment is due 30 days from the statement date, and can be made by cash, check, VISA, MasterCard or Discover. Your Financial Advisor can be reached by calling the Hospital’s main telephone number (260) 726-7131 at the following extension:

• A–L Extension 1063
• M–Z Extension 1042

Other Statements
In addition to the statement you receive from the Hospital, you may receive separate billing statements for your health care services, from physicians (i.e., radiologist, surgeon, pathologist) involved with your care. If you have questions about those statements, please contact that provider.

Contact Us
You may visit the Business Office anytime during our business hours, which are Monday–Friday from 8:00 a.m.–4:30 p.m., or call us through the main hospital phone number 260-726-7131 and asking the operator for the Business Office, or contact the Business Office Manager via email at plennartz@jaycountyhospital.com.